Important Information About BH-USA Operations & Ordering during the Coronavirus Pandemic

Shipping Policy

Freight Policy

BH-USA’s shipping department will make every effort to find the most cost effective shipping method for your order. It is the responsibility of the customer to pay for all shipping and handling charges for each order. BH-USA will ship an order on one of its preferred carriers unless otherwise specified in writing on the order.

Residential Deliveries

Shipping and freight companies may charge an additional fee on top of the original freight charge if delivering in a residential area. Shipping and freight companies each have their own definitions of a residential delivery.

Freight Quotes

Please contact BH-USA for a freight quote. We will quote freight based on information supplied by the customer at that time. BH-USA will not be held responsible to this quote if unforeseen charges are applied such as a residential delivery charge. Due to the fluctuation of fuel costs, all freight quotes supplied by BH-USA will be considered an estimate. If actual billed charges are higher than what was quoted, the customer will be responsible to pay the difference.

Unforeseen Freight Charges

Sometimes freight companies will impose unforeseen charges such as missed delivery attempts or residential charges. If this happens BH-USA will bill the customer for these charges. If a customer has already paid the invoice by credit card, BH-USA reserves the right to run the credit card again for these charges. BH-USA will provide proof that these charges were applied to BH-USA by the shipping company per the customers request. If contesting these charges, contact the BH-USA shipping department to complete a claim. BH-USA will not credit any charges until the claim is approved by the said shipping company.

Receiving Freight or a Shipment

Signing the delivery ticket as received is a contractual agreement transferring ownership of the shipment from BH-USA to the signee. BEFORE you sign the delivery ticket make sure delivery is complete and no visible damages are present. If items are missing or damaged either notate this on the delivery ticket and have the driver sign this notation or refuse the shipment. If the shipment is delivered and signed as a complete delivery, then it is understood by BH-USA that the shipment arrived complete with no damage.

Freight Delivery

Large items that are sent via freight such as PWC lift and Boat Lifts are shipped from BH-USA using reputable freight carries such as UPS freight. The 3rd party freight carrier will arrange for delivery. The homeowner must work with the freight carrier to arrange delivery at the location or arranging for pick up at the terminal. Freight companies will not unload and drop freight at the door like standard UPS or mail. It is the end-users responsibility to work with the freight carrier for delivery. BH-USA is in no way responsible for any type of issues with the delivery of freight such as gates, neighborhoods that do not allow large trucks, inaccessible roads, homeowner being out of town or any other issue that might hinder the delivery of the freight. The freight company will take every effort to arrange delivery with the homeowner, if the homeowner is unwilling to work with the carrier then the freight will be returned to BH-USA and the purchaser will be charged for all freight and a 20% restocking fee. BH-USA cannot promise any special requests from a customer regarding freight, this must be handled between you and the freight company. If you are concerned that a large truck cannot deliver to your address we suggest not ordering this item until you have made arrangements to have it shipped to a commercial address.

Hidden Damages or Missing Pieces

Claims for shortages or unseen damages MUST be made within 10 days of receipt of shipment.

Shipping and Freight Claim

BH-USA’s shipping department will help with the shipping claim process, but it is the responsibility of the customer to file the claim with the shipping company. BH-USA is not responsible for the replacement of any items that have been lost in shipment and signed for as received by a customer. Only when a claim is approved by the shipping company will BH-USA send a replacement item. Please note that a shipping or freight company most likely will not approve a claim if the customer has signed for it in full. BH-USA is not responsible if an unauthorized person signs for the shipment that is incomplete or damaged.

Incorrect Orders Shipped

If BH-USA is found to be at fault for shipping a customer the wrong item or quantity, BH-USA will reship the item or correct quantity to that customer at BH-USA’s expense. This correction will be processed like any other order and will follow standard BH-USA processing procedures. BH-USA will arrange for the wrong item to be returned at BH-USA’s expense. If the said item has not been returned to BH-USA within 10 days of the claim, that customer will be billed for the item.

Freight Paid

If an error was made by BH-USA on an order, BH-USA will pay freight when correcting those items. BH-USA reserves the right to select a carrier for any shipment that qualifies for prepaid freight. BH-USA will not prepay overnight, next day air, second-day air or priority shipments regardless of the situation.

Call Tags

BH-USA will only issue one call tag when picking up equipment that was sent to a customer by mistake. The customer will be billed for each additional call tag that has to be issued by BH-USA if the first call tag fails. BH-USA will not issue a call tag for any items that a customer is returning or claiming under warranty.

Labor & Time Lost

BH-USA is not responsible for any labor or time lost by a company due to faulty equipment, incorrect shipments, lost shipments, back orders or any other mistake that might be caused by BH-USA or one of the freight companies used.

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