The products sold by BH-USA which are not specifically represented to be manufactured by BH-USA may be covered against defects by a manufacturers warranty. If such warranty is provided, warranty information should be included with your product. Should you experience any product defects outside of our return period or if you have any questions, please call 800-259-8715.
- Return Policy
At BH-USA we take pride in our products and want you to be completely satisfied with your purchase. If you are not completely satisfied for any reason, please return the unopened or unused merchandise within 30 days of the shipping date with a copy of your receipt, and we will issue a refund or make the exchange of your choice. A refund of the purchase price less shipping and handling will be made using the same method and to the same credit card used on the original order. Returned defective or used merchandise will require a RMA number issued by BH-USA. This merchandise will be inspected and a handling fee of up to 20% may be charged on any or all returns. If the used merchandise is deemed unsellable a credit will not be issued. If you are sending back defective or used material you will have to contact BH-USA for an RMA number. SHIP the unused merchandise with a copy of the return form to: BH-USA Returns, 2368 FM 2087 N, Longview, TX 75603 via UPS, FedEx or DHL. DO NOT SEND ANY RETURNS VIA US POSTAGE. Indicate the reason for the return and the action to be taken (exchange or refund). For your protection please insure your package for its full value. BH-USA cannot accept parcels sent Freight Collect or COD. BH-USA cannot be held responsible for returns that do not follow our return policy. Items received without proper documentation will be destroyed and no credit issued.
- Clearance Items
All clearance sales are final. BH-USA will not accept returns or exchanges.
- Disclaimer of Warranty
BH-USA disclaims all warranties either express or implied, including but not limited to implied warranties of MERCHANTABILITY and FITNESS FOR PARTICULAR PURPOSE with respect to any merchandise purchased from a BH-USA showroom, online catalog or mail order catalog. BH-USA’s liability in connection with a customers purchase is expressly limited to BH-USA’s return policy set forth above, and all claims for consequential, incidental, or special damages are hereby excluded.
- Claiming a Warranty Issue
If you feel that your product is defective and covered under warranty it is the customers responsibility to acquire the RMA number and ship the said piece to BH-USA. BH-USA will not be responsible for shipping charges of this item. If BH-USA does find the item to be covered under warranty BH-USA will replace the item. BH-USA will be responsible for shipping charges back to the customer if and only if the item is found to be under warranty.
- Replacing Faulty Equipment
BH-USA will only replace faulty equipment after warranty issue has been claimed and BH-USA determines the equipment to be faulty. The customer can purchase a replacement piece and be credited once the faulty piece is found to be covered under warranty. If the returned piece is not covered under warranty, the customer will not be credited for new equipment bought and will be subject to BH-USA’s return policy. The customer will be billed for freight charges in returning the equipment.
- RMA numbers
A Return Merchandise Authorization (RMA) number must be printed on the outside of the box the item is returned in. BH-USA receiving dock will discard the item if a RMA number is not found. BH-USA will not be held responsible for losing any items that were returned without a RMA number.
- BH-USA Labels
Any tampering with, removal of, or covering any label, serial number or rating label applied to products manufactured by or sold by BH-USA will void all warranties with no exceptions.
- Wire Rope and Rigging
Due to uncontrolled use and differences in all applications and environments all rigging hardware including but not limited to wire rope/cable, shackles, wire rope clamps and fasteners are not covered under any warranties and BH-USA cannot be held responsible for any damages both to property or personal cause by rigging hardware breaking or failing.
IN NO EVENT SHALL BH-USA BE LIABLE FOR ANY DAMAGE OR REFUND IN EXCESS OF THE AMOUNT ACTUALLY PAID BY THE CUSTOMER OF BOAT HOIST USA FOR THE MERCHANDISE IN QUESTION.