Ordering & Payments
- Verbal Ordering
BH-USA’s full-time inside sales team will answer the phones Monday thru Friday from 8:00 AM – 5:00 PM Central Standard Time. Our sales staff will make every effort to properly communicate your order but BH-USA will not be held responsible for mistakes from any verbal orders that are not accompanied by BH-USA part numbers.
- Fax Ordering
Purchase orders received by BH-USA via fax MUST have BH-USA part numbers. It is the customers responsibility to ensure that BH-USA received the order by fax. Fax: 903-758-3646
- Orders by E-Mail
You can e-mail a purchase order to BH-USA at firstname.lastname@example.org. E-mail orders are checked at the beginning of each business day; therefore, e-mail orders will not be processed until the following business day. Any order sent via fax or e-mail without BH-USA part numbers will not be processed. It is the customers responsibility to ensure that BH-USA received the order by e-mail.
- Online Ordering
BH-USA makes available a complete online wholesale store at www.bh-usa.com. Approved wholesale account holders may access this site 24 hours a day using their account number and password.
- Processing Time
All orders will be subject to a minimum 72 hour processing time from the time the order is entered into the system. BH-USA does not guarantee orders will be processed within 72 hours.
- Back Orders
BH-USA makes every effort to have products in stock but sometimes our vendors fall behind. A BH-USA salesperson can check inventory from their desks and answer quantity questions if the customer asks. If an order is processed and put on back order, it is not the responsibility of BH-USA to contact that customer. Orders placed on back order will be held until the order is complete, unless otherwise specified by the customer. It will be the customers responsibility to pay all freight charges if requested to ship partial orders.
- Special Orders
If you would like to purchase a marine product that we currently do not offer, please give us a call and we will attempt to special order the item for you. ALL SPECIAL ORDERS ARE NON-RETURNABLE AND NON-REFUNDABLE.